Refund Policy

Last Updated: June 26, 2026

1. 7-Day Money-Back Guarantee

We want you to be fully satisfied with Viswud. We offer a full refund within 7 days of your initial purchase of any monthly or annual plan, provided that you have consumed less than 20% of the credits allocated to your plan for the billing period.

2. Credit Usage Rule

Because generative AI processes incur high GPU infrastructure and API costs, we cannot issue refunds if you have used 20% or more of your monthly credits. This limit is enforced to prevent abuse of the platform and credit systems.

3. Auto-Renewals & Billing Cycles

Subscriptions automatically renew to ensure uninterrupted service. You may cancel your auto-renewal at any time before the renewal date through your Profile. Cancelled plans will remain active for the duration of the current billing cycle, but no refunds will be issued for partial or unused portions of subscription periods after renewal.

4. How to Request a Refund

To request a refund, please send an email to support@viswud.com with: • Your registered email address. • The invoice ID or transaction ID from your Stripe receipt. • A brief reason for the refund request (optional, to help us improve). Our support team will review your account's credit usage history and process eligible refunds within 48 hours.

5. Processing Time

Refunds are processed back to the original payment method used during the purchase (via Stripe). Once processed, it typically takes 5 to 10 business days for the funds to reflect in your bank account or card statement, depending on your card issuer or financial institution.

6. Chargebacks and Disputes

We encourage you to contact support directly if you encounter billing discrepancies, duplicate charges, or issues. Initiating a bank chargeback without contacting support first may lead to temporary account suspension while the dispute is evaluated.

Have questions about billing?

Our billing team is happy to help clarify any transactions, invoice details, or subscription cancellations.

Contact Billing Support